The RESO Group was founded in 2004, although its insurance division has been operating since 1991. Today the insurer is included in the list of systemically important enterprises in Russia, provides services in the field of life and health insurance, real estate and movable property, and is engaged in leasing.
SPAO "RESO-Garantiya" in Moscow - Details, Director and Email
RESO-Garantiya is the main enterprise of the group. Engages in insurance of clients under programs not related to medicine and life (these areas are transferred to the insurer's divisions). The main office of the organization is located in Moscow, on Gasheka Street, at number 12, the first building.
The main office telephone number is +7-495-730-30-00. The hotline number for the organization’s clients is 8-800-234-18-02 (calls are free from anywhere Russian Federation, the number is open 24 hours a day). Basic details:
- OGRN – 1027700042413;
- Checkpoint – 771001001;
- OKPO – 11595516;
- OKTMO – 45380000000;
- INN – 7710045520;
- current account – 40701810401400000014;
- correspondent account – 30101810200000000593;
- BIC – 044525593.
The head of RESO-Garantiya is Dmitry Grigorievich Rakovshchik. Holds the post of General Director. Savelyev Andrey Nikolaevich, President of RESO Group.
LLC "SMK RESO-Med" in Moscow - Details, Director and Email
The division involved in providing the population with compulsory insurance policies health insurance. The main office is located in the Moscow region, the city of Pavlovsky Posad, on Uritsky Street, at number 26.
The contact phone number is 8-495-995-04-69, and also 8-495-956-12-52. Contact center number – 8-800-200-92-04 (open 24 hours a day, seven days a week, multi-channel line, toll-free).
Basic company details:
- OGRN – 1025004642519;
- Gearbox – 503501001;
- OKPO – 23443711;
- OKTMO – 46759000001;
- INN – 5035000265.
The official website of the insurer is. It has a feedback form, using which you can ask questions to the organization’s employees. You can also use email for this - [email protected] .
The head of the company is Yuri Fedorovich Demin (CEO).
LLC "OSZH RESO-Garantiya" in Moscow - Details, Director and Email
The division deals with programs related to life insurance (including endowment insurance). In operation since 2006. The address of the company's main office is Moscow, Nagorny Prospekt, building 6. Telephone number is +7-495-730-30-00.
Basic details of the insurance company:
- OGRN – 1067746490305;
- Checkpoint – 772601001;
- OKPO – 95174843;
- OKTMO – 45920000000;
- INN – 7726539162;
- current account – 40701810100000009588;
- correspondent account – 30101810500000000976;
- BIC – 044525976.
Official website on the Internet – . You can send a written request using by email – [email protected].
The head of the company is Dmitry Grigorievich Rakovshchik (officially he is the General Director of RESO-Garantiya).
LLC "RESO-Leasing" in Moscow - Details, Director and Email
The RESO-Leasing division provides legal entities with cars and trucks on lease. The main office of the organization is located in Moscow, on First Nagatinsky Prospekt, in building number 10, the first building (on the territory of the Newtone Plaza business center). Contact phone number – +7-495-980-08-83.
The company with the full name "LIMITED LIABILITY COMPANY "LIFE INSURANCE COMPANY "RESO-GARANTIA"" was registered on April 13, 2006 in the Moscow region at the legal address: 117105, Moscow, Nagorny proezd, 6, building 8.
The registrar "" assigned the company TIN 7726539162 OGRN 1067746490305. Registration number in the Pension Fund: 087614044295. Registration number in the Social Insurance Fund: 772103975677211. Number of licenses issued to the company: 3.
Main activity according to OKVED: 65.11. Additional types of activities according to OKVED: 64.99.1; 64.99.3; 65.12.1; 65.12.4; 68.10; 68.20.
Licenses
- License number: SZh No. 4008
License date: 18.10.2017
30.10.2017
- Voluntary life insurance - License number: SL No. 4008
License date: 18.10.2017
License start date: 30.10.2017
Name of the licensed type of activity for which the license was issued:
- Voluntary personal insurance, with the exception of voluntary insurance life
Name of the licensing authority that issued or reissued the license:
- Central Bank of the Russian Federation - License number: OS No. 4008 - 02
License date: 18.10.2017
License start date: 30.10.2017
Name of the licensed type of activity for which the license was issued:
- Mandatory state insurance of life and health of military personnel, citizens called up for military training, private and commanding personnel of the internal affairs bodies of the Russian Federation, the State Fire Service, employees of institutions and bodies of the penal system, employees of the National Guard of the Russian Federation
Name of the licensing authority that issued or reissued the license:
- Central Bank of the Russian Federation
OKVED codes
Subsidiaries
-
INN: 7710479912, OGRN: 1127799011603
125047, Moscow, Gasheka street, 12, building 1
President of the union: Koval Alexander Pavlovich
Other information
History of changes in the Unified State Register of Legal Entities
- Date: 13.04.2006
GRN: 1067746490305
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 for Moscow, No. 7746
Reason for changes: Creation of a legal entity
Documents:
- APPLICATION (WITH APPENDICES)
- CHARTER
- PROTOCOL
- OTHER PROTOCOL No. 4, CONCLUSION, ENVELOPE - Date: 13.04.2006
GRN: 7067746555441
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 for Moscow, No. 7746
Reason for changes: - Date: 14.04.2006
GRN: 7067746608758
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 for Moscow, No. 7746
Reason for changes: Submission of information on registration of a legal entity as an insurer in the executive body of the Social Insurance Fund of the Russian Federation - Date: 19.04.2006
GRN: 7067746702170
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 for Moscow, No. 7746
Reason for changes: Submission of information on registration of a legal entity as an insurer in the territorial body of the Pension Fund of the Russian Federation - Date: 27.06.2006
GRN: 9067746500351
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 for Moscow, No. 7746
Reason for changes:
Documents:
- APPLICATION (WITH APPENDICES) - Date: 27.06.2006
GRN: 9067746500384
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 for Moscow, No. 7746
Reason for changes:
Documents:
- APPLICATION (WITH APPENDICES)
- CHARTER
- OTHER
- DECISION No. 2, PROTOCOL No. 5, REFERENCE
- DOCUMENT ON PAYMENT OF THE STATE DUTY - Date: 19.02.2007
GRN: 6077746393103
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 for Moscow, No. 7746
Reason for changes: Changing information about a legal entity contained in the Unified State Register of Legal Entities
Documents:
- APPLICATION (WITH APPENDICES) - Date: 19.02.2007
GRN: 6077746393114
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 for Moscow, No. 7746
Reason for changes: State registration changes made to the constituent documents of a legal entity related to changes to information about a legal entity contained in the Unified State Register of Legal Entities, based on an application
Documents:
- APPLICATION (WITH APPENDICES)
- CHARTER
- AGREEMENT
- POWER OF ATTORNEY
- OTHER
- PROTOCOL
- DOCUMENT ON PAYMENT OF THE STATE DUTY
- DECISION TO MAKE CHANGES IN THE CONSTITUENT DOCUMENTS - Date: 25.08.2008
GRN: 2087759838000
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 for Moscow, No. 7746
Reason for changes: Changing information about a legal entity contained in the Unified State Register of Legal Entities
Documents:
- APPLICATION (WITH APPENDICES) - Date: 25.08.2008
GRN: 2087759838021
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 for Moscow, No. 7746
Reason for changes: State registration of changes made to the constituent documents of a legal entity related to changes to information about a legal entity contained in the Unified State Register of Legal Entities, based on an application
Documents:
- APPLICATION (WITH APPENDICES)
- CHARTER
- ZAPR, QUIT, CONV, SET, DOVER, HELP, DECISION
- DOCUMENT ON PAYMENT OF THE STATE DUTY
- DECISION TO MAKE CHANGES IN THE CONSTITUENT DOCUMENTS - Date: 29.12.2009
GRN: 9097748157465
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 for Moscow, No. 7746
Reason for changes: State registration of changes made to the company's charter from limited liability in order to bring it into compliance with the provisions of Federal Law dated December 30, 2008 No. 312-FZ
Documents:
- CHARTER OF THE LEGAL ENTERPRISE
- DECISION TO MAKE CHANGES IN THE CONSTITUENT DOCUMENTS
- CHARTER+REQUEST+RECEIPT+ENVELOPE - Date: 12.02.2010
GRN: 7107746059645
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 for Moscow, No. 7746
Reason for changes: Changing information about a legal entity contained in the Unified State Register of Legal Entities
Documents:
- ENVELOPE - Date: 03.11.2011
GRN: 7117747844405
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 for Moscow, No. 7746
Reason for changes: Changing information about a legal entity contained in the Unified State Register of Legal Entities
Documents:
- P14001 STATEMENT ABOUT CHANGING INFORMATION NOT RELATED TO CHANGES. ESTABLISHMENT OF DOCUMENTS (Clause 2.1)
- CONV. - Date: 03.11.2011
GRN: 7117747844471
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 for Moscow, No. 7746
Reason for changes: State registration of changes made to the constituent documents of a legal entity related to changes to information about a legal entity contained in the Unified State Register of Legal Entities, based on an application
Documents:
- P13001 STATEMENT ABOUT CHANGES MADE TO THE CONSTITUTIONAL DOCUMENTS
- DOCUMENT ON PAYMENT OF THE STATE FEES
- CHARTER OF THE LEGAL ENTERPRISE
- CHARTER OF THE LEGAL ENTERPRISE
- DECISION TO MAKE CHANGES IN THE CONSTITUENT DOCUMENTS
- ADV., HELP, SOLUTION - Date: 27.07.2012
GRN: 2127747382299
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 for Moscow, No. 7746
Reason for changes: Submission of information on registration of a legal entity with the tax authority - Date: 26.04.2013
GRN: 8137746614020
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 for Moscow, No. 7746
Reason for changes: State registration of changes made to the constituent documents of a legal entity related to changes to information about a legal entity contained in the Unified State Register of Legal Entities, based on an application
Documents:
- P13001 STATEMENT ABOUT CHANGES MADE TO THE CONSTITUTIONAL DOCUMENTS
- DOCUMENT ON PAYMENT OF THE STATE FEES
- CHARTER OF THE LEGAL ENTERPRISE
- DECISION TO MAKE CHANGES IN THE CONSTITUENT DOCUMENTS
- POWER OF ATTORNEY
- CONV - Date: 23.10.2013
GRN: 9137747161422
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 for Moscow, No. 7746
Reason for changes: State registration of changes made to the constituent documents of a legal entity related to changes to information about a legal entity contained in the Unified State Register of Legal Entities, based on an application
Documents:
- P13001 STATEMENT ABOUT CHANGES MADE TO THE CONSTITUTIONAL DOCUMENTS
- CHARTER OF THE LEGAL ENTERPRISE
- SOLUTION,HELP
- DOCUMENT ON PAYMENT OF THE STATE FEES
- DECISION TO MAKE CHANGES IN THE CONSTITUENT DOCUMENTS
- POWER OF ATTORNEY - Date: 22.04.2014
GRN: 8147746793582
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 for Moscow, No. 7746
Reason for changes: Changing information about a legal entity contained in the Unified State Register of Legal Entities
Documents:
- P14001 STATEMENT ABOUT CHANGING INFORMATION NOT RELATED TO CHANGES. ESTABLISHMENT OF DOCUMENTS (Clause 2.1) - Date: 22.04.2014
GRN: 8147746793604
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 for Moscow, No. 7746
Reason for changes: State registration of changes made to the constituent documents of a legal entity related to changes to information about a legal entity contained in the Unified State Register of Legal Entities, based on an application
Documents:
- P13001 STATEMENT ABOUT CHANGES MADE TO THE CONSTITUTIONAL DOCUMENTS
- Legal Entity Charter
- DOCUMENT ON PAYMENT OF THE STATE FEES
- Decision to amend the constituent documents
- Power of attorney - Date: 24.02.2016
GRN: 6167746658326
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 for Moscow, No. 7746
Reason for changes: - Date: 24.02.2016
GRN: 6167746658744
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 for Moscow, No. 7746
Reason for changes: Submission by the licensing authority of information on the re-issuance of documents confirming the availability of a license (information on the extension of the license validity period) - Date: 24.02.2016
GRN: 6167746659239
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 for Moscow, No. 7746
Reason for changes: Submission by the licensing authority of information on the re-issuance of documents confirming the availability of a license (information on the extension of the license validity period) - Date: 20.01.2017
GRN: 2177746457238
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 for Moscow, No. 7746
Reason for changes: Submission of information on registration of a legal entity with the tax authority - Date: 29.06.2017
GRN: 7177747218323
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 for Moscow, No. 7746
Reason for changes: Changing information about a legal entity contained in the Unified State Register of Legal Entities
Documents:
- P14001 STATEMENT ABOUT CHANGING INFORMATION NOT RELATED TO CHANGES. ESTABLISHMENT OF DOCUMENTS (Clause 2.1) - Date: 29.06.2017
GRN: 7177747219819
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 for Moscow, No. 7746
Reason for changes: State registration of changes made to the constituent documents of a legal entity related to changes to information about a legal entity contained in the Unified State Register of Legal Entities, based on an application
Documents:
- P13001 STATEMENT ABOUT CHANGES MADE TO THE CONSTITUTIONAL DOCUMENTS
- DOCUMENT ON PAYMENT OF THE STATE FEES
- CHARTER OF THE LEGAL ENTITY IN THE NEW EDITION
- DECISION TO MAKE CHANGES IN THE CONSTITUENT DOCUMENTS
- POWER OF ATTORNEY TO GORIN T E - Date: 01.11.2017
GRN: 9177748387160
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 for Moscow, No. 7746
Reason for changes: Submission by the licensing authority of information on the re-issuance of documents confirming the availability of a license (information on the extension of the license validity period) - Date: 01.11.2017
GRN: 9177748389920
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 for Moscow, No. 7746
Reason for changes: Submission by the licensing authority of information on the re-issuance of documents confirming the availability of a license (information on the extension of the license validity period) - Date: 01.11.2017
GRN: 9177748389931
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 for Moscow, No. 7746
Reason for changes: Submission by the licensing authority of information on the re-issuance of documents confirming the availability of a license (information on the extension of the license validity period) - Date: 22.11.2019
GRN: 9197748327306
Tax authority: Interdistrict Inspectorate of the Federal Tax Service No. 46 for Moscow, No. 7746
Reason for changes: State registration of changes made to the constituent documents of a legal entity related to changes to information about a legal entity contained in the Unified State Register of Legal Entities, based on an application
Documents:
- P13001 STATEMENT ABOUT CHANGES MADE TO THE CONSTITUTIONAL DOCUMENTS
- DOCUMENT ON PAYMENT OF THE STATE FEES
- CHANGES TO THE CHARTER OF THE LEGAL ENTITY
- DECISION TO MAKE CHANGES IN THE CONSTITUENT DOCUMENTS
- APPLICATION 1, REFERENCE 1
- POWER OF ATTORNEY N/COPY TO GORINA I.E.
Legal address on the city map
Other organizations in the directory
- , Chelyabinsk - Liquidated
Taxpayer Identification Number: 7451078394, OGRN: 1057423512101
454092, Chelyabinsk region, Chelyabinsk city, Blyukhera street, 3
Director: Akhmetov Valery Rashidovich - , Moscow — Liquidated
Taxpayer Identification Number: 7730556883, OGRN: 1077746709600
121170, Moscow, Ermolova Generala street, 6
General Director: Dmitry Vasilievich Portnov - , Moscow — Liquidated
Taxpayer Identification Number: 7718769123, OGRN: 1097746397660
107014, Moscow, Stromynka street, 4, building 1
General Director: Nesterov Denis Valerianovich
General Director of the insurance company "RESO-Garantia" Dmitry Rakovshchik, in an interview with "Business Petersburg", spoke about the main competitors, how you can expose your network, and what portfolio the company has lost.
"DP": From the outside it is completely unclear what the structure of ""'s work in St. Petersburg is.
Dmitry Rakovshchik: RESO-Garantiya began to actively develop in St. Petersburg in 1998, when the North-Western branch was created and I was offered to head it. In 2000, a group of agents and managers headed by Dmitry Bolshakov contacted us and decided to move to "". We found a non-standard form of interaction: a second branch of RESO was opened. Now there are two powerful selling branches in St. Petersburg. The first, the North-West Regional Center (NWRC), has twice the volume of premiums: it has 3 billion rubles per year versus 1.5 billion for the second branch.
In 2005, we transferred general support services, including payments, to a separate regional department for the North-West federal district. Thus, we have eliminated the possibility of a dispute between branches (who pays better), because a structure independent of them pays.
"DP": Doesn't such an unusual format lead to unhealthy competition?
Dmitry Rakovshchik: Indeed, St. Petersburg is the only successful experience of normal competition. In all other regions we tried a similar scheme, but it did not work. In St. Petersburg, we do not assign territories, clients and types of business to one branch or another. A dispute between two agents over one client can be easily resolved, since if the agent contacted the client, then he recorded his service with his curator. Whoever started working first has priority.
"DP": And who is your boss in St. Petersburg? The one who makes the most fees?
Dmitry Rakovshchik: All three divisions are equal, and their heads Dmitry Bolshakov (branch), Konstantin Kudryavtsev (NWRC) and Alexander Kholopov (regional department) are my deputies. So far I don’t see the need to change anything in this work scheme. And there is no goal to merge everything into one branch.
"DP": How negatively does centralization affect the company's reputation? After all, payments in this case take longer to agree upon.
Dmitry Rakovshchik: We introduced centralization, probably, earlier than other insurers - in 2006. But we do it so professionally that clients do not notice the inconvenience. There is a quota system: the branch makes the decision on payments of up to 250 thousand rubles.
"DP": "RESO-Garantia" traditionally has a strong agent network, but now fewer and fewer agents work for only one company: they sell competitors' policies or become intermediary legal entities. Are you preparing to reduce the share of agency sales either in favor of direct sales or in favor of sales through intermediaries, which, by the way, are regularly leaving the market?
Dmitry Rakovshchik: There are problems with intermediaries if they are aimed not at insurance, but at theft. Selling policies via the Internet or by telephone is easy to organize technologically. But the money that “agentless” companies save on intermediaries, they spend on advertising, otherwise it is simply impossible to sell. Agents' loyalty depends on the motivation system. If an agent is only interested in sales, then after some time he will work for several companies. Unless, of course, there is a legislative assignment of an agent to one company, as in some countries.
Loyalty increases, if a motivation system has been built that provides bonuses associated with the agent increasing his portfolio in the company. I don’t want to reveal the details, since this is know-how.
"DP": It is very important in competition with direct sales channels that the agent must constantly prove to the policyholder that he needs him. The agent must advise, help the client pay, in other words, earn his commission.
And when will the Russian market grow to direct insurance?
Dmitry Rakovshchik: It is difficult to say how it will develop in Russia. Thus, in the UK direct sales occupy 40%, and in Germany only 5% of the market. Moreover, throughout Western Europe the situation is similar to Germany. We are not selling a product, but a promise of compensation. This is difficult, so you need to communicate with the buyer. Yes, direct sales through an office can be done cheaper, since costs are lower. But by doing so you are exposing your network. Therefore, RESO-Garantiya keeps the same prices for both direct sales and agency sales. 95% of our sales come through our agent network and brokers, and 5% through our offices. And there is no goal to reduce agency sales.
"DP": You take first place in box office sales in St. Petersburg. How much has your agent network increased due to Rosgosstrakh's takeover of the Russkiy Mir company?
Dmitry Rakovshchik: On the basis of Russkiy Mir employees, we opened six selling structures in St. Petersburg. About 100 agents joined us. In total, up to 1,500 agents came to RESO-Garantiya last year; we had a special program to attract sellers from all companies. It successfully coincided with the takeover of Russkiy Mir. Moreover, Rosgosstrakh made a good contribution at the expense of Russian World, especially in the regions, but not in St. Petersburg.
"DP": Who are your main competitors in St. Petersburg?
Dmitry Rakovshchik: Of course, Rosgosstrakh, then Renaissance Insurance, VSK. The main feature of St. Petersburg is the weak position of Ingosstrakh. Which cannot but make us happy.
"DP": Why didn't you name local companies among your competitors?
Dmitry Rakovshchik: Insurers with premiums of up to 1 billion rubles per year will not be able to exist in the future. Or they will be able to, but will hold on to some narrow segment. For example, insure works of art by French authors. Or the rolling stock of trolleybus fleet No. 8. These are understandable homogeneous risks, and the correct reinsurance system will allow you to sit on such a portfolio for a long time and receive guaranteed money. Small companies always have a great temptation to keep the entire premium for themselves and, just in case, do not reinsure the risk. About 90% of small companies work from scratch, that is, if the issuance of forms suddenly stops, sales of compulsory motor insurance will stop and small players may leave the market.
"DP": Your colleagues say that St. Petersburg is a terrible city in terms of unprofitability. Is that so?
Dmitry Rakovshchik: I lived in St. Petersburg for many years and I am sure that this is not so. Cars are stolen everywhere. Yes, in St. Petersburg there was a surge in thefts in 2004-2005, and then we sharply increased tariffs, in particular for Toyota. And we lost this briefcase. But now St. Petersburg is the most profitable region for us after Moscow. Moreover, comprehensive insurance brings the most profit, but compulsory motor liability insurance is also profitable. Moreover, in St. Petersburg we do not have a single non-profitable type of insurance. There must be a reasonable tariff policy.
Regarding OSAGO, then by giving intermediaries 40% commission, you are doomed to losses. Although the regional coefficient in St. Petersburg allows you to work with a profit under OSAGO. In terms of property, our loss ratio is higher compared to Moscow, since the housing stock is older, but we are not in the red.
Biography of Dmitry Rakovschik: born in 1965 in Moscow. From 1993 to 1998, he headed the medical insurance company ASKO-Med (since 1997 - ASK-Med). From 1998 to 2004 - Deputy General Director for the North-West of RESO-Garantiya, since 2004 - General Director. In St. Petersburg, despite the crisis, RESO-Garantia's fees are growing annually by 15%.
According to Dmitry Rakovshchik, accidents most often occur due to neglect of traffic rules. Also, accidents occur due to the “ugly” organization of traffic in large cities. The road system is not designed to handle such traffic. Another 10-12% of unprofitability is added by fraud, theft and the lack of tradition of selling policies with a franchise.
Select the fragment with the error text and press Ctrl+Enter
"Biography"
Education
He graduated from the Leningrad Pediatric Medical Institute (LPMI), then clinical residency at LPMI. He received his education in Economics at the Moscow Institute of International Economic Relations.
Activity
"News"
Sogaz and VTB Insurance will merge after all
The Sogaz insurance company and VTB Insurance have reached an agreement on a merger, a person who knows about this from a Sogaz employee and an employee of a consulting company who learned about this from employees told Vedomosti. VTB Insurance" Representatives of the companies are discussing the details of the deal, an employee of one of the insurance associations reports. It is planned to complete the discussion of the merger by the end of the second quarter, says one of Vedomosti’s interlocutors. None of Vedomosti’s interlocutors knows the terms of the deal (distribution of shares, future manager).
RESO-Garantiya is going for an IPO
Insurance company RESO-Garantiya is thinking about holding an IPO in 2018, Reuters reported on Thursday, citing three sources. This information was confirmed to Vedomosti by Dmitry Rakovshchik, general director of RESO-Garantiya: “Yes, we think so. We think about it all the time."
We are talking about a very large placement; the insurer has not yet decided on the organizing banks, writes Reuters, but does not provide figures. Rakovschik addressed Vedomosti's questions about what package could be offered for the IPO to his deputies. It is now impossible to talk about any size and timing of the IPO, said Rakovshchik’s deputy Igor Ivanov: “Our holding financiers are always making some plans, not for the first year.
RESO-Garantiya may hold an IPO in April
One of the largest insurance companies in Russia, RESO-Garantiya, will hold an IPO in April, and the organizers of the placement have already been selected, Reuters reported on Friday, citing two sources. The organizers of the transaction will be Bank of America Merrill Lynch, Citi, VTB Capital, Sberbank CIB, Renaissance Capital, Deutsche Bank and Societe Generale, the agency clarifies.
The French insurer AXA, which owns a 36.7% stake in RESO-Garantiya, intends to reduce its stake in the company, two people familiar with the terms of the planned IPO told Vedomosti. AXA plans to retain the blocking stake, one of Vedomosti’s interlocutors clarified.
The curator of insurers left the Central Bank
Igor Zhuk decided to leave the position of director of the department insurance market The Central Bank for “the development of its own projects,” the Central Bank said in a press release. The department will be headed by Zhuk’s deputy Alexey Barbashov. It has not yet been possible to contact Zhuk.
“We regret that such a deep professional in the insurance market is leaving the supervision of insurers,” says Deputy General Director of Ingosstrakh Ilya Solomatin. General Director of RESO-Garantiya Dmitry Rakovshchik called Zhuk’s departure from the Central Bank unexpected, but does not expect any changes in the regulator’s policy regarding the insurance market with the arrival of Barbashov.
Dmitry Rakovshchik: “99% of problems in OSAGO will be solved when the price of the policy becomes free”
The insurance company "RESO-Garantia" intends to transfer the settlement of losses under compulsory motor liability insurance from cash to "in kind". Dmitry RAKOVSHCHIK, General Director of SPJSC RESO-GARANTIA, spoke to Banki.ru about the strategic plans of a large insurer, the inadequacy of MTPL tariffs and the views of foreign shareholders on the Russian insurance market.
There is a situation in the market where an insurer that has a significant share of auto insurance in its portfolio cannot be both profitable and provide high quality customer service. RESO-Garantiya is one of the few companies that refutes this statement. How do you do this?
On top level management - the General Director of JSC "RESO-Garantia" and his deputies develop strategic decisions affecting the organization's policy in the field of development of insurance activities.
When creating divisions, the management of the insurance company RESO-Garantiya identified the main tasks that need to be solved in the process of operation of the insurance company:
· forecast the market by type of insurance;
· develop operational plans and strategies for types of insurance;
· manage and control the creation insurance product;
· plan and monitor the implementation of the plan for the promotion of insurance products;
plan and control insurance rates;
· control the implementation of the sales plan;
· plan the implementation of the plan for loss-making insurance products.
In addition, managers coordinate the activities of their deputies - heads of departments and other subordinates.
Therefore, in the process of creating divisions in the RESO-Garantia insurance company, the front and middle offices were combined. That is, the departments of these divisions were formed in such a way that the efficiency of the company’s profit generation did not affect the insurance fund and reserves. The middle office is aimed at managing risks, calculating profits and losses, and is responsible for information Technology. And the middle office also takes on the functions of the front office, namely control over all activities of RESO-Garantia.
A back office was also formed, which complements the activities of these divisions and deals with accounting, documentation, document flow, control of execution and settlement of transactions, orders and contracts in the insurance market in accordance with the requirements of legislation and internal regulations.
The structure of RESO-Garantiya divisions presents the departments that are included in their component (Appendix B on page 32).
Assignments of departments of OJSC "RESO-Garantiya"
Each department in the RESO-Garantiya company has its own specific purpose, which is aimed at improving the company’s activities and attracting large quantity clients.
Marketing department at JSC "RESO-Garantiya".
In RESO-Garantia, marketing is aimed at increasing the insurer's profits or maximizing the sales of insurance products by more fully taking into account the needs of policyholders.
Insurance marketing of RESO-Garantiya includes:
· research of markets and own insurance portfolio;
· development of requirements for insurance products (services);
· Promotion of insurance products on the market.
Market research is the study of potential clientele in order to identify such consumer groups whose attraction to an insurance company as policyholders will bring the greatest profit to RESO-Garantiya. Research of the insurance market involves its segmentation, identification of target (most preferred) segments and is carried out taking into account the properties of the potential clientele, namely:
· its insurance needs;
· geographical and socio-economic distribution;
· solvency of consumers;
· the possibility of influencing the clientele through advertising and other means in order to convince them to purchase an insurance product;
Cost of attracting clients to the company:
· possible directions of evolution of insurance needs and preferences of clients;
· competitiveness of insurance markets and possible actions of competitors;
· assessment of the risk level of insured events for various types of policyholders;
· average cost estimate insurance event for various groups of potential policyholders.
Insurance portfolio research is an analysis of the probabilities of occurrence of insured events and the cost of insured events for the company depending on various characteristics of the clientele (policyholders): geographic location; professions; nature of activity; gender; age; the nature of the insured risks and the property or other interests taken for insurance, etc.
Developing requirements for insurance products is the process of determining their properties that best satisfy the needs of policyholders and correspond to consumer preferences in terms of the form of organization of the insurance product. This list includes:
· interests accepted for insurance (objects of insurance);
· insured risks (insurance coverage);
· price of the insurance product;
· additional services provided by RESO-Garantiya, in addition to compensation for damage (legal services, repair of damaged property, etc.);
· quality and completeness of customer service at the stage of passing the insurance contract.
Promotion of insurance products on the market (product commercialization) consists of:
· informing potential consumers about the existing insurance product and its positive qualities, convincing the potential policyholder of the need to purchase insurance coverage (targeted advertising of the insurance product);
· stimulating sales of insurance products by increasing the attractiveness of the image of the insurance company as a whole (image advertising of RESO-Garantiya);
· creation of a sales system for insurance products that ensures the greatest sales efficiency;
· sales promotion through a system of discounts for policyholders, bonuses for sellers of insurance services, and advertising at the point of sale.
The marketing of RESO-Garantia OJSC is based on an analysis of potential and existing insurance markets (clientele), i.e. insurance marketing is basically a preliminary analysis of the profitability of clientele and markets, a methodology for conquering and retaining them.
The insurance marketing system for RESO-Garantiya is a tool for achieving certain goals facing the company in the new market conditions, characterized by increased competitiveness of markets and consumer demands for quality of services. Such goals for RESO-Garantia are:
· Maximizing company profits;
· Receipt of sufficient profit by the insurer along with the performance of any additional functions;
· Survival of the company with the main emphasis in its activities on achieving goals not related to making a profit through insurance activities.
Maximizing profits is the main goal for the management of RESO-Garantiya and insurance intermediaries (brokers and agents) interested in their own income.
Loss settlement department at JSC "RESO-Garantiya".
In order to provide comprehensive, complete and prompt service to RESO-Garantiya clients, a loss settlement department was created, which is a middle office department.
At RESO-Garantia OJSC, there is a separate loss settlement department mainly only for motor insurance (OSAGO and CASCO), since for most other types of insurance, claims settlement is handled by the same company employees who are involved in concluding insurance contracts.
Therefore, in RESO-Garantia, the structure of the loss settlement department is divided into the reception of documents and the consideration of insurance cases.
RESO-Garantiya employees involved in accepting documents communicate directly with policyholders, explain what documents need to be submitted to receive compensation, then accept these documents, after which they submit the finished package of documents for review.
And the employees involved in reviewing the documents check the completeness of the set of documents and their contents for compliance with the insurance rules and make a decision on payment of compensation, after which the loss is transferred for signature to the management of RESO-Garantiya. The head of the loss adjustment department finalizes the payment case and signs it for payment to the company's accounting department.
The number of employees in the claims settlement department at JSC RESO-Garantiya varies between 3-10 people.
Underwriting department at JSC "RESO-Garantiya".
Underwriting of RESO-Garantiya is a creative process on which all the main work of the company depends (Appendix D on page 33).
During the risk analysis, the underwriter of RESO-Garanitia establishes the entire set of risks affecting the company's insurance object, classifies them according to the criteria of insurance and non-insurance; evaluates insurance risks by probability and expected loss and identifies from this total those risks that can be accepted for insurance, taking into account the current insurance rules (conditions) and tariff guidelines. Primary information information about the object and risks is taken from the insurance application and questionnaire, the surveyor’s conclusion, the pre-insurance examination report, and direct examination of the object by the underwriter.
RESO-Garantiya conducts a pre-insurance examination, which is the most important stage of the company's activities - the success of all subsequent stages of concluding and executing an insurance contract depends on its quality. RESO-Garantiya uses both standard and individual examinations. Pre-insurance examination includes studying the object and subject of insurance using documents and, if necessary, direct inspection and drawing up a conclusion. The expert performing the pre-insurance examination has appropriate training. The analysis of the insurance object is carried out on the basis of familiarization with the insured's documents and study of them and direct examination of the objects applied for insurance. Pre-insurance examination can also be carried out by the seller if the object is not very complex.
In RESO-Garantiya, in complex cases, the inspection is carried out by underwriters together with the seller, and in the most complex cases, by surveyors or reinsurers together with the underwriter (and without the seller). Based on the surveyor's conclusion, the insurer makes a decision on concluding an insurance contract. In RESO-Garantia, taking into account external and internal circumstances, taken in their unity and interaction, allows a surveyor or other expert to assess the natural state of the insurance object and the situation in which the object is located, predict a favorable or unfavorable outcome of risk insurance for the insurer and, accordingly, make proposals according to the tariff.
Inspection of an object in RESO-Garantia leads to two main results:
1) to classify the object as a risk category (at least one of three: good, medium and bad);
2) identifying problem areas (including for use in bargaining with the client).
The relationship between underwriters and surveyors in RESO-Garantiya is based on personal trust.
Three groups of situations in which an independent surveyor is involved in risk assessment:
1) when assessing a major risk;
2) for image purposes or at the direction of the policyholder;
3) in cases where the RESO-Garantiya insurer is faced with a risk that is uncharacteristic for itself for the first time, but for reasons of business development wants to accept this risk.
The results of the classification of selected risks in RESO-Garantiya are the basis for further work with them - for making decisions on insurance conditions and the size of tariff rates and deductibles. The underwriter of RESO-Garantiya evaluates the risks claimed for insurance, taking into account all the subjective factors inherent in them and must make sure that the factors inherent in a particular object are not lower than the level included in the tariff calculations. The required level of subjective factors is set by the underwriting policy, insurance rules (conditions) and RESO-Garantiya tariff guidelines. Subjective factors vary significantly depending on the insurance objects and appear individually for each object.
If, as a result of the pre-insurance examination, it is established that the policyholder complies with all technical, technological, organizational, medical, social and other standards, in RESO-Garantiya underwriters can assume that the expected damage will correspond to normal or favorable conditions for calculating insurance rates and, therefore, it is possible to apply reducing coefficients to the tariff. If violations are detected in RESO-Garantiya, increasing coefficients are applied or insurance is denied. For unique objects or their operating conditions (storage, etc.) that do not correspond to actuarial calculations, additional research is carried out with the involvement of specialists to assess the likelihood of insured events occurring for the stated risks.
The most important stage of RESO-Garantiya underwriting is the formulation of specific terms of the contract, tariff rates and deductibles, and recommendations to the policyholder for reducing risk. The underwriter of RESO-Garantiya determines the technical parameters of the contract being prepared and formulates the obligations that the insurer will undertake, and also estimates the future volumes of insurance premium receipts.
After concluding an insurance contract, the RESO-Garantiya underwriter participates in its support, monitoring the condition of the insurance object (subject) and monitoring the implementation of the risk reduction action plan, and, in case of changes in the parameters of risks accepted for insurance, recalculates the insurance rate and prepares changes to the contract. If the insured violates its obligations under the insurance contract, the underwriter prepares a conclusion on termination of the contract or on a reduction in the insurance payment upon the occurrence of an insured event.
Head of the underwriting service at RESO-Garantiya primarily:
ensures detailed knowledge and understanding by all service specialists of insurance and reinsurance operations and formulation of technical specifications to the team of underwriters for assessing specific risks;
forms a structured database that allows you to find an answer to any queries of the underwriter.
The results of the work of the RESO-Garantiya underwriting service are documented in the form of the following documents and materials:
a) the underwriting and tariff policy of the insurer by type of insurance and the portfolio as a whole;
b) methodology of underwriting work;
c) underwriting and tariff guidelines for mass types of insurance;
d) standard underwriting conclusions for individual insurance contracts;
e) standard forms of terms and conditions of contracts, policies in terms of sections falling within the scope of competence of the underwriting service;
g) liability limits by type of insurance per insurance contract (item) and the procedure for approving contracts with liability limits exceeding the established limits;
i) analytical materials for the management of RESO-Garantiya:
forecast of operating financial results (net bonuses minus payments);
forecast of the dynamics of changes in insurance reserves;
j) decisions of the underwriting service;
k) draft decisions of the executive body of the insurance company.
Sales department of JSC "RESO-Garantia"
The activities of the RESO-Garanty sales department are characterized by a certain set of properties: focus on results (expressed in increased sales volumes), constant and comprehensive control, as well as the rapid acquisition of experience by department members.
In order for the RESO-Garantiya sales department to recognize as many positive indicators as possible, local receipt of results was organized.
Distribution of RESO-Garantia resources, such as labor resources and financial resources, allows the department that receives them on a regular basis to achieve greater results.
If the head of the RESO-Garanty department can create a unified team from his subordinates, despite external and internal barriers, then this kind of policy will not go unnoticed and will increase the interest of recruiters (if the head of the sales department wants to move to another company) or the head of the company (if the head of the department sales wants to make a career in this insurance organization).
Investment Department of JSC "RESO-Garantia"
The investment policy of RESO-Garantiya meets the principles of diversification, repayment, profitability and liquidity. This fully applies to both assets covering insurance reserves and free assets.
The principle of investment diversification is to distribute investment risks to achieve greater stability of the RESO-Garantia investment portfolio. According to this principle, the predominance of any type or object of investment is not allowed: regional, sectoral and other concentrations are not allowed.
The principle of repayment implies the most reliable placement of assets, ensuring their return in full.
The principle of liquidity presupposes such a structure of investments so that at any time there is a sufficient amount of liquid funds or capital investments that can be easily converted into liquid funds.
The principle of profitability is to maximize the return on investment while ensuring the other principles, taking into account the situation on the investment market. In other words, JSC "RESO-Garantiya" in its investment activities when managing insurance reserve funds, it ensures high return on investment, allowing you to maintain the real value of the invested funds during the investment period, and, if necessary, be able to easily and quickly sell assets.
When considering the possibilities of using RESO-Garantia funds as investment resources, it is important, first of all, to analyze the structure of the funds mobilized by the company for these purposes from the point of view of the requirements for investment objects.
RESO-Garantiya has its own and attracted investment resources. RESO-Garantia's own financial resources are mainly its authorized capital, and its attracted investment resources are the company's reserves.
Insurance reserve funds are the largest source of investment resources for RESO-Garantia. Insurance reserves account for more than half of the company's sources of funds.
Funds received by RESO-Garantiya under insurance contracts other than life insurance can be invested mainly in highly liquid, medium- and short-term assets. These investments must satisfy the company's urgent and sudden needs for cash, for example, to make insurance payments.
The situation is different with insurance premiums received by RESO-Garantiya under life insurance contracts (in cases where this insurance is not used to optimize the taxation of policyholders). The features of life insurance are, firstly, the long term of the contracts: 5-10-15 or more years, and, secondly, the onset of obligations for insurance payments in the main part only upon the expiration of the contracts or at other pre-agreed dates, significantly delayed in time from the date of commencement of payment of insurance premiums. This allows RESO-Garantiya, on the one hand, to invest a significant part of life insurance reserves in relatively long-term investment projects, and the longer the contracts are concluded, the more long-term the investments can be, and on the other hand, significantly reduce the liquidity requirements for such investments. As a result, life insurance operations ensure the accumulation of long-term cash capital, and life insurance reserves are the main and most important source company investments.
In addition to insurance reserves (raised resources), RESO-Garantiya also has own funds that are used in investment activities (authorized, reserve, additional capital, as well as retained earnings).
Information technologies of JSC "RESO-Garantiya"
The RESO-Garantia information space, represented by an automated information processing system, is divided into its constituent objects. RESO-Garantia identifies the main categories of objects and the technology of their functioning.
The central office of RESO-Garantia has several high-speed local area networks (LANs), connected to each other through high-performance bridges or routers. The LAN can be considered as an information center of the entire company, including powerful computing resources - file servers, database management systems, etc. A feature of the LAN of the central office of RESO-Garantia is that it includes a system for centralized monitoring and management of both local and remote network devices located in branches.
RESO-Garantia regional offices (branches) are equipped with their own large LANs and powerful computing systems with guaranteed reliable and sufficiently high-speed communications. Some of them require a 24/7 high-speed connection to the central office, which is usually provided by dedicated communication channels. A connection organized in this way has a noticeably lower cost compared to a dedicated one.
RESO-Garantia branches usually have a small local network, including several personal computers. Communication with the regional office occurs according to a pre-arranged schedule at certain times, but the need for unscheduled urgent access cannot be excluded.
Representative offices or agencies of RESO-Garantiya are most often equipped with one, or less often several, computers. Communication with departments occurs as needed and is provided throughout the day.
Remote network users - inspectors, RESO-Garantia agents who, on duty, spend their working day not in their own office, for example, with clients, as well as managers on a business trip or vacation - use a laptop computer with a modem. The communication session between remote users of the insurance company and the office LAN is most often short-lived and can be established at any time.
The main feature of the organization of information support for the automated information system (AIS) of RESO-Garantia is the need to have a complete database of all company contracts for the longest possible period. This is due to the fact that when concluding a new contract with a client, it is necessary to have complete information about his previous insurance (availability and nature of payments) and ensure that all documents related to these cases are reviewed. Such information should be stored in a database, constantly updated and received immediately after a request. Thus, when calculating, for example, the premium rate or tariff, it is necessary to remove the necessary statistics from the database and perform settlement actions on insurance contracts for a significantly long past period, with each contract being processed.
This implies the requirement for the completeness of the database of the information system of the central office of RESO-Garantia. In other large divisions of the company (regional branches, departments), there is no need to have a database of the entire company, because each division has a database of its own policyholders. Each RESO-Garantiya division's own database covers its own insurance field, formed on a territorial basis, so there are no intersections among policyholders of same-level divisions. The need to request information from the entire company database arises only when the policyholder moves, or when the policyholder is a large organization and its divisions are located in more than one region.
The described objects of databases, directories, users of the automated information system RESO-Garantiya are carriers or sources of information as such, but information as a static entity is not of particular value. The value of information lies in the possibility of obtaining it for any needs of the company. The company’s network complex must provide such access and make it effective (fast, reliable, secure, inexpensive).
For each division of RESO-Garantia, a network is created that is appropriate to its scale, with the requirement to provide adequate efficiency of access to internal information. Such networks are quite fast, since the volume of internal data transmitted can be large. Communication between individual branches of an insurance company ensures the transfer of a significantly smaller amount of data, because in such a network requests for specific information occur, as well as reconciliation and transmission of changes to databases of departments at various levels.
New technology requires integration of information processes:
· attraction of high-performance software for the development of automated insurance information systems, such as Oracle Reports 4/5 (a language for creating screen forms), Oracle Reports 2.5 (allows you to create reports in various formats using text and graphic objects), Oracle Graphics 2.0 (allows build multimedia class applications that are part of the integrated development system Developer 2000 from Oracle;
· orientation towards the use of “client-server” architecture in homogeneous and heterogeneous computer networks;
· implementation of modern insurance business in real time (it should be noted that real real time is provided only by systems using a network DBMS based on database server architecture - Clarion, Oracle, Paradox, etc.);
· ensuring the ability to operate the company's database in the "client-server" mode with interaction with the client and server in the SQL query language, and for workplaces of insurance company branches to ensure communication with the server of the central branch via the TCP/IP protocol over communication lines.
HR Department of OJSC "RESO-Garantia"
The HR department of RESO-Garanty is aimed at the selection, retraining of employees and advanced training.
The main typical objectives of personnel training at RESO-Garantia:
1. Providing employees with the knowledge and skills necessary for effective work. Having even a very good specialized education does not guarantee lifelong successful work as a specialist in a given professional field. An employee who does not undergo regular training is aging in terms of his ability to successfully perform his duties. The aging of knowledge and skills is a natural and fairly fast process.
2. Maintain the professional level of personnel and familiarize them with modern technological advances, changes in the socio-economic situation and legal conditions. Traditionally, the term “advanced training” is used to denote this goal; an employee must regularly update knowledge and skills in accordance with the profile of the work performed and its changes.
3. Prepare employees for reassignment or promotion. Among the company's employees there is a certain percentage of people with high growth potential (high-po in English). These people are the golden fund of the organization and ensure its successful progressive development. The organization should carry out planned training activities for promising employees in order to prepare them for possible promotion.
4. Prepare employees for possible replacement of colleagues during vacation, illness, business trip or in case of dismissal.
5. Create and maintain among staff a sense of involvement in the organization’s activities, familiarize employees with the strategy, structure, services, and technology of operation. Any employee needs not only relevant knowledge and skills, but also constant receipt of information from management for a better understanding of the processes occurring in the company.
6. Maintain a positive attitude towards work among employees. The very fact of employee training, which is carried out in an organization, usually helps to improve his mood and increase his motivation towards work. This approach means that the company cares about its staff and hopes for long-term cooperation with them.
7. Learning objectives defined by current legislation. The current Labor Code of the Russian Federation and others federal laws provide for mandatory training of a number of categories of workers in occupational safety and health regulations. In addition, representatives of a number of professions and specialties require regular certification.
Ways to identify the need for personnel training in RESO-Garantia:
1. analysis of the results of interviews and testing when hiring new employees;
2. analysis of the performance results of new employees during the period of induction (adaptation);
3. analysis of the results of regular assessment (adaptation) of employees;
4. survey of department managers and employees;
5. interviewing department managers and employees;
6. analysis of special external information;
7. analysis of technology changes;
8. analysis of decisions of the company’s governing bodies;
9. analysis of changes in the state of human resources within the company.
Loading...
